Welcome, Homeowners!

COVID-19 Information

Dear valued customer,

We at Volunteer Mortgage Loan Servicing (VMLS) have been closely monitoring the recent health advisories regarding the Coronavirus (Covid-19). As it has always been, the safety and security of our customers and team members remains our highest priority. Our hearts and thoughts go out to the people who have been affected by this unprecedented event, as well as those in Middle Tennessee affected or helping with the recent storm damage.

At this time, we are closing our Nashville office and call center.

To contact us, please utilize our electronic communication methods: Email: custserv@volservicing.com or www.volservicing.com/contact. We will be responding to electronic communications during regular business hours, Monday through Friday.

We urge you to set up a free online account if you have not already. There is never a charge to make your payment online.

We encourage our customers paying through bank bill pay to switch to AutoPay or set up your monthly payments online.

We are here to help.

If you have been affected by the Coronavirus and need help maintaining your payments, please contact us. A Loss Mitigation Package can be found on our website: https://volservicing.com/helping-homeowners-succeed/.

We have Housing Counselors available to answer Loss Mitigation questions or assist with filling out the Loss Mitigation Package. Email: HUDcounseling@thda.org

Due to the interruption in our phone availability as well as the many people across the state affected with reduced work hours, we are suspending late fee assessment in the month of March and will not send Negative Credit Reporting for the month of March.

Recommended Payment Methods during this time:

  • Automatic Payment (ACH), Monthly AutoPay: No fee. https://volservicing.com/automatic-payment-ach-instructions/
  • Online payment at volservicing.com: No fee – you must be current on your loan to pay through the website
  • MoneyGram: Receive Code 15907: $3.95 fee
  • IVR phone (Interactive Voice Response) payment: $3.95 fee is temporarily waived
  • Check by mail: PO Box 305170, Nashville, TN 37230-5170: No fee

We understand these times are challenging. We are focused on how the coronavirus is impacting our VMLS customers and team members and will make a swift and timely decision to return to regular business practices and reopen our office as quickly as we can.

Thank you for your understanding and your support to protect the most vulnerable Tennesseans.


Trebia Johns
Director, Mortgage Loan Servicing
Tennessee Housing Development Agency
Volunteer Mortgage Loan Servicing


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