New Payment Site, hosted by Paymentus, available now! Click Here
Our new payment site opened at 7:30am cst on Thursday, March 24th.
When you first enter, click on Register Now to set up your LogIn Password and Security Questions. Registering on the new site is easy and will only take a couple of minutes. Please have your loan number handy.
The new site has a lot of great features:
- Set up your online wallet to securely save your banking information
- A Pay Now option without needing to log in or register an account
- Sign up for monthly auto pay online
- View monthly statements, annual escrow analysis, 1098, and important notices
Did you already set up a payment on the previous payment site to process after March 23? No problem, we will still process that payment. While you will not be able to see that payment pending on the new website, it will be processed on the day you selected to pay. If you need to make any changes to a payment set up on the old website, please give us a call.
We think you will really like the new payment site! Click here to be directed to the new site.
Borrowers on AutoPay prior to March 23, 2022 will have the AutoPay set up. If you need to cancel your AutoPay or make changes, please call us.
Payments made through the new payment site will show drafted by "State of TN" on your bank statement.
Click HERE to see our NEW Online Payment Guide
Payment Cutoff Times
All payments are due on the first day of the month. A grace period of 15 days following the due date is provided. If payment is not received following the 15th day after the due date, a late charge may apply.
Online payments made before 2 p.m. CST will apply the same day.
Pay by phone payments made before 3 p.m. CST will apply the same day.
The last day of the month for on time credit reporting is the last business day of the month. If a holiday is on the last business day of the month, the final day will be the day prior to the holiday. Business days are Monday-Friday.
Automatic e-payment system (ACH)
If you'd like to enroll in our automatic e-payment system, click here to login to our payment site and select AutoPay. Setting up your AutoPay online will allow you to make changes anytime.
Or, you can print this form to fill out, sign and return it to us by email, fax, or U.S. mail. AutoPay set up by VMLS using the signed form will not allow you to make changes yourself. To make changes to AutoPay set up using the signed form, please call 1-844-865-7378.
Instructions and contact information are included on the form. If you have any questions about signing up for AutoPay or need assistance filling out the form, please call us at 1-844-VOL-SERV (865-7378).
When you call, please have your bank account number, bank routing number, and home loan account number ready.
Volunteer Mortgage Loan Servicing now accepts MoneyGram® for monthly home loan payments.
STEP 1: Find a MoneyGram location that's convenient for you by clicking here.
(We cannot accept payments through MoneyGram's online bill payment system. If you'd like to pay your bill online, see the Online Payment Guide above.)
STEP 2: Bring the full amount of your payment in cash to your MoneyGram location.
(Some Wal-Mart locations allow you to use the MoneyGram service using a pin debit card. Please contact the customer service department of your preferred Wal-Mart location to verify if they accept this form of payment.)
STEP 3: Be aware that MoneyGram will charge you a fee of $3.95 for any payment to Volunteer Mortgage Loan Servicing up to $10,000.00.
STEP 4: Provide your MoneyGram teller with this receive code: 15907. By using this code, your money will be sent to Volunteer Mortgage Loans Servicing.
STEP 5: Once the money has been sent, please call Volunteer Mortgage Loan Servicing at 844-VOL-SERV (865-7378) and provide us with your reference number, which is located on your receipt, for proof of payment.
Check or money order by mail
Step 1: Write a check (or money order) for the full amount due. Please make the check out to Volunteer Mortgage Loan Servicing.
Step 2: Include your account number on the check (or money order).
Step 3: Include this month’s coupon from your monthly statement.
Step 4: Mail your payment to:
VOLUNTEER MORTGAGE LOAN SERVICING
P.O. BOX 305170
NASHVILLE, TN 37230-5170
Step 5: Please allow a few days for delivery when sending a check by mail. The check (or money order) must arrive on or before your due date.
All information provided to Volunteer Mortgage Loan Servicing can be used in the collection of your mortgage debt.