Payment Site, hosted by Paymentus, available now!

Click Here to access Paymentus.

When you first enter, click on Register Now to set up your login password and security questions. Registering on the new site is easy and will only take a couple of minutes. Please have your loan number handy.

The payment site has a lot of great features:

  • Set up your online wallet to securely save your banking information
  • A Pay Now option without needing to log in or register an account
  • Sign up for monthly auto pay online
  • View monthly statements, annual escrow analysis, 1098, and important notices

We think you will really like using the payment site! Click here to be directed to the new site.

Payments made through the payment site will show drafted by "State of TN" on your bank statement.

Click HERE to see our Online Payment Guide

Payment Cutoff Times

All payments are due on the first day of the month. A grace period of 15 days following the due date is provided. If payment is not received following the 15th day after the due date, a late charge may apply.

Online payments made before 3 p.m. CST will apply the same day.

Pay by phone payments made before 3 p.m. CST will apply the same day.

The last day of the month for on time credit reporting is the last business day of the month. If a holiday is on the last business day of the month, the final day will be the day prior to the holiday. Business days are Monday-Friday.

If you need to cancel a payment set up online or by phone, you must complete the action to cancel no less than 24 hours prior to the payment draft date. Once the payment process has started for settlement, it cannot be stopped.

Automatic e-payment system (ACH)

If you'd like to enroll in our automatic e-payment system, click here to login to our payment site and select AutoPay. Setting up your AutoPay online will allow you to make changes anytime.

To make changes to AutoPay set up using the signed form, please call 1-844-865-7378.

If you have any questions about signing up for AutoPay or need assistance filling out the form, please call us at 1-844-VOL-SERV (865-7378).

When you call, please have your bank account number, bank routing number, and home loan account number ready.

Volunteer Mortgage Loan Servicing now accepts MoneyGram® for monthly home loan payments.

STEP 1: Find a MoneyGram location that's convenient for you by clicking here.

(We cannot accept payments through MoneyGram's online bill payment system. If you'd like to pay your bill online, see the Online Payment Guide above.)

STEP 2: Bring the full amount of your payment in cash to your MoneyGram location.

(Some Wal-Mart locations allow you to use the MoneyGram service using a pin debit card. Please contact the customer service department of your preferred Wal-Mart location to verify if they accept this form of payment.)

STEP 3: Be aware that MoneyGram will charge you a fee of $3.95 for any payment to Volunteer Mortgage Loan Servicing up to $10,000.00.

STEP 4: Provide your MoneyGram teller with this receive code: 15907. By using this code, your money will be sent to Volunteer Mortgage Loans Servicing.

STEP 5: Once the money has been sent, please call Volunteer Mortgage Loan Servicing at 844-VOL-SERV (865-7378) and provide us with your reference number, which is located on your receipt, for proof of payment.

Check or money order by mail

Step 1: Write a check (or money order) for the full amount due. Please make the check out to Volunteer Mortgage Loan Servicing.

Step 2: Include your account number on the check (or money order).

Step 3: Include this month’s coupon from your monthly statement.

Step 4: Mail your payment to:

P.O. BOX 305170
NASHVILLE, TN 37230-5170

Step 5: Please allow a few days for delivery when sending a check by mail. The check (or money order) must arrive on or before your due date.

All information provided to Volunteer Mortgage Loan Servicing can be used in the collection of your mortgage debt.